Write to us and a person reads it. Below are the answers to the questions that come up most, including the limits we would rather you heard from us than discovered yourself.
support@suphuzivpn.com
+90 553 688 13 56
We aim to reply within two business days. Tell us your platform, the
app version from Settings → About, and the
server you were on.
privacy@suphuzivpn.com
Access, correction, deletion and objection requests under GDPR and
KVKK. See the privacy policy for what we hold.
You can do it yourself from Settings → Delete account in the app, or from the account deletion page if you no longer have the app installed.
The support@ and privacy@ aliases are routed by
Cloudflare Email Routing to an access-controlled Google Gmail mailbox.
Do not send VPN private keys, passwords or traffic contents. See the
processor disclosure for details.
Suphuzi VPN is available on Google Play with free ad-supported access and one optional Suphuzi Pro plan. The monthly $4.99 and yearly $34.99 amounts are reference prices; Google Play's localised checkout price is authoritative. iOS 1.0.5 remains ad-supported and has no subscription or in-app purchase.
Open Google Play, tap your profile, then choose Payments & subscriptions → Subscriptions → Suphuzi VPN. Monthly and yearly plans renew automatically until cancelled. Deleting the app or Suphuzi account does not cancel Google Play billing.
Open the Plans screen in the Android app and tap Restore purchases. The app asks Google Play and RevenueCat for an active Pro entitlement. Use the same Google Play account that made the purchase. Restoration does not create an email login or a multi-device Suphuzi account.
Google Play handles the payment and refund route. Send support the order number only when investigating that billing issue; your random Suphuzi account ID is still required for an account-data request.
Disconnect, pick a different location, and connect again. If it only happens on mobile data and not on Wi-Fi, your carrier may be interfering with VPN traffic. Include the server name and whether Wi-Fi works when you contact support.
The reward is granted by Google's servers after the ad is watched to the end, not by the app, so closing an ad early grants nothing. There is also a limit of ten rewarded ads per UTC day. If you watched a full ad and nothing arrived, wait a minute and reopen the app.
It is not meant to. The 500 MB is granted once when the account is first created during setup and it does not expire — there is no daily reset. Additional data comes from rewarded ads.
That is expected. On supported devices the app restores the same account and remaining allowance after reinstall. The 500 MB is a one-time starter grant, not a reward for each reinstall. Uninstalling alone also does not delete the server account.
Android reserves this control for the operating system, so the app cannot switch it on for you. Use Settings → Network → VPN → Suphuzi → Always-on VPN and Block connections without VPN. The app links you straight to that screen.